Policies
Plain-English versions of the terms you agree to at checkout, our refund and rematch rules, how recording works, and what we do with your family's information.
Last updated October 3, 2026. These policies apply to families booking directly with We Know Campus; students referred through a school or organisation with its own agreement are covered by that agreement.
Terms of service, in short
- The parent or guardian is the customer. You create the family account, you pay, you agree to the terms. Your student is the participant. We don't take bookings for students under 13.
- What you buy. A single 30-minute video call, or a prepaid pack of three usable at any campus we cover. Pack credits last 365 days. One charge at checkout — nothing renews, nothing recurs.
- Who your student talks to. A current college student at that campus, sharing their own experience. Coaches are not admissions officers, and nothing on We Know Campus improves or predicts an admission outcome.
- Coaches may never contact your student outside a scheduled call, and vice versa. Tell us if it happens.
Cancelling, no-shows, rematch and refunds
| If… | Then… |
|---|---|
| You cancel from your family page | Cancel 24+ hours ahead and the credit comes back; inside 24 hours it is used. |
| Your student doesn't attend | The credit is used; the coach is paid for the slot. |
| The coach doesn't show, or our platform fails | The credit comes back and we offer a rematch. Tell us within 7 days. |
| Your first call wasn't the right fit | Once per family, ask within 7 days and we add a credit so you can try a different coach. |
| You bought a pack and never used any of it | Ask within 14 days and we refund the card in full. |
Refunds go to the original card and take 5–10 business days. Please contact us before disputing a charge with your bank — we can almost always sort it out faster.
Every call is recorded
An AI notetaker (Read AI) joins every call and records and transcribes it, for your student's safety, for quality, and so you get a written summary afterwards. You consent to this in its own box at checkout; your student is reminded on screen and out loud at the start of every call and can leave at any time — if that happens, your credit is returned. The coach has agreed in writing. You can ask for your student's recording at any time.
We treat every call as needing everyone's consent, whatever state you're in — Florida, where We Know Campus is based, requires it.
Privacy, in short
- What we collect: your name and email; your student's first name, graduation year and age range; the payment record our processor (Stripe) holds; the call recording and transcript; the coach's short summary.
- What we never do: sell or share personal information, show targeted ads, track location, profile students, or give recordings to the school, counselor or company whose code you used.
- How long: We keep recordings and transcripts for as long as we need them to run and review calls. You can ask us to delete your student's recording and transcript at any time by emailing team@weknowcampus.com. Booking and payment records are kept 7 years.
- Cookies and browser storage: When you arrive with a referral code, our website remembers it in your browser for that visit so it can be filled in at checkout.
- Optional, separate, and yours to refuse: at checkout you can choose to let us use what's said on your student's calls — with every name and identifying detail removed and combined with many other calls — for aggregate insights. Your student gets the same choice on their own screen, where "No thanks" is the default. Either of you can change your mind at any time.
- Your rights: see, correct or delete what we hold, withdraw consent, or get a copy of your student's recording — email team@weknowcampus.com; we answer within 30 days.
Contact
We Know Campus, LLC, 4755 Technology Way, Unit #103, Boca Raton, FL 33431 · Safety concerns: team@weknowcampus.com · Privacy requests: team@weknowcampus.com.